1. Eligibility for Returns
We accept returns within 7 days from the date of delivery for most items, subject to the following conditions:
- Items must be in new, Unused condition with all original tags and packaging intact.
- Certain items, such as [specify any exclusions like liquid, underwear, perishable goods, or personalized products], are not eligible for returns.
- For damaged or defective items, please notify us within 1 days of receiving the product.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team at [8287440346] to receive a Return Authorization Number (RAN).
- Provide your order number, and product details, and mention the reason for the return.
- We will guide you on how to return the item, including where to send it.
3. Return Shipping Fees
- If the item is returned due to a defect, incorrect item sent, or damage during shipping, we will cover the return shipping costs.
- If you are returning the item for other reasons (e.g., change of mind), you will be responsible for return shipping fees.
4. Refund Process
Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued via the same payment method used for the original purchase.
- Refunds may take 7 to 10 business days to appear in your account, depending on your bank or payment processor.
5. Exchange Policy
If you’d like to exchange an item for a different size, color, or model, please contact our customer support team to arrange an exchange.
- Exchanges are subject to product availability.
6. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Gift cards
- Downloadable software or digital products
- Customized or personalized items
- Liquid item
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within [1] days with:
- Photos of the damage or defect.
- Your order number and contact information. We will either issue a full refund or send you a replacement.
8. Cancellation Policy
Orders can be canceled within 2 hours of purchase. If the order has already been processed and shipped, please follow our standard return procedure after receiving the item.
9. Refund Exceptions
Refunds may not be provided for:
- Items that have been used or altered.
- Items returned after the return window has expired.
- Sale or clearance items (unless required by law).